60 Days to Change Your Mind
It's important to us that you're happy with your From The Forest Direct purchase, and we will back that up with our return policy. If you're not totally satisfied with your purchase you can return it within sixty (60) days, with the exception of sample orders, limited edition or clearance items, moldings, j-roller or cleaner. While we hope it doesn't come to this, we'll make it as painless as possible by providing return shipping labels or arrange a return BOL. Refunds will be issued by the same method as your original payment. Refunds will be processed for the returned material less return shipping costs, the initial shipping costs and a 10% restocking fee. Please submit the Return/Exchange form found at the bottom of this page to initiate your return request.
Products must be returned with proof of purchase in new and unused condition, and if possible, the original packaging. Unless faulty, we may refuse the return or offer an exchange credit if the return criteria is not fully met.
Love It or Exchange It
If you need to exchange your order you must do so within 60 days of receiving your order. A shipping fee will be applied to any exchange order, unless faulted by From The Forest Direct. Our exchange process starts by submitting a return request or through the help of customer service. A new paid order would then be placed for the exchange order. Once the return is received, a refund will be issued on the original order. Refunds are issued for the returned material less return shipping costs and the initial shipping costs. No exchanges are accepted after sixty (60) days or if the product has been installed or altered in any way. Please take the time to inspect your order upon delivery to ensure everything arrived as expected.
Your items must be unused and in the same condition that you received it, including the original packaging, for it to be considered a true exchange. Please submit the Return/Exchange form found at the bottom of this page to initiate your return request.
Missed Your 60 Day Window?
You're in luck! From The Forest Direct wants to make sure you're completely satisfied with your items. All cartons can still be returned for an online credit up to one hundred (100) days after placing your original order. A credit will be issued by a unique discount code for the returned material less the return shipping costs, the initial shipping costs and a 10% restocking fee. Please submit the Return/Exchange form found at the bottom of this page to initiate your return request.
Should your one hundred (100) days pass, From The Forest will not be able to offer an online credit or refund.
How to Cancel Your Order?
If you wish to cancel your order before it ships, please call customer service 715-201-3258 or email firstname.lastname@example.org. A 3% cancellation fee will be deducted from your refund. This cancellation fee applies to all orders.
If you need to change the destination address of your order after the cartons have been shipped, please call customer service at 715-201-3258 or email email@example.com. Please note there is a $25.00 fee per tracking number for all re-route shipping requests. Re-route fees will be paid in full before we will re-route your order.
How to Initiate a Return:
If you wish to return or exchange your order, please complete and submit the form found below. We ask that you also provide a photo of your unboxed material before a return will be approved. Once received, a From The Forest expert will contact you regarding your request and provide return shipping options.